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Terms And Conditions
The following booking conditions are applicable for all tours booked by IOI Holidays:

    Reservation:
  1. The costs associated with travel arrangements are not fixed. Until final payment is received, all prices are subject to currency fluctuations. As it is impossible to predict these movements in advance, we reserve the right to pass on any surcharges to you. Surcharges may be imposed to cover increases such as the costs of fuel, security charges, taxes and changes due to supplier increases.
  2. All airfares are subject to the prices and conditions as quoted by the particular airline and cannot be guaranteed by IOI Holidays. It is the responsibility of the passenger to check that there have been no changes in these prices before making final payment.
  3. Upon confirmation of booking a non refundable deposit of 25% of the total package cost is payable to IOI Holidays within 5 days of receipt of confirmation and the balance 4 week prior to departure.
  4. IOI Holidays will guarantee the price of land arrangements only once full payment is received.
    Method of payment:
  1. Credit Cards: We need a signed and validated Standard Credit Card Charge Form. (SCCCF) are the only recognized forms of payment for credit cards. It is the agent’s responsibility to make sure that the signature on the card is the same as that on the (SCCCF).
  2. Cheques: Only Bank guaranteed cheques are acceptable. Please note that travel documents will only be issued once all cheques have been cleared (usually requires 7 working days to clear all cheques).
  3. Cash or EFT Transfers: Cash, or EFT transfers deposited into our bank account is accepted, subject to condition that the EFT transmission report or the cash deposit slip is provided to IOI Holidays and such payment has been confirmed as received by IOI Holidays.
    Cancellations:
    Should you wish to cancel your booking you must advise IOI Holidays immediately. You will be liable for the following cancellation charges:
  1. IOI Holidays charges a cancellation fee equal to 10% of the package price on any finalised booking. However, IOI Holidays reserves the right to charge a cancellation fee of up to 100% of the total package in particular circumstances.
  2. If booking includes a special fare, the relevant charges as levied by the relevant airline. This may be 100% of the total fare, regardless of when cancellation is affected.
  3. If booking is a travel package, you will be responsible for all cancellation charges, as imposed by the suppliers.
  4. No shows will be treated as cancellations and the necessary cancellation fees applied.
    Amendments
    Amendments to confirmed bookings will be subject to a fee for each alteration made to the booking after the initial reservation. All changes to air tickets once they have been issued will constitute an amendment.
    Refund & Unused services
    No refunds will be made for any unused services.
    Delays
    IOI Holidays cannot be held responsible for any delays prior to departure or during the course of a tour due to technical difficulties, weather conditions, or any other circumstances whatsoever whether foreseen or unforeseen. It is understood that any expenses incurred due to unscheduled extensions (e.g. hotels, meals, airfares, telephone calls etc.) will be for the clients account.
    Passports/ Visas
  1. It is your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visas.
  2. Passport and visa regulations and health requirements can change at any time. Therefore, we recommend that you check passport/visa requirements with the Embassy of your destination.
  3. IOI Holidays accepts no liability whatsoever should you, or any member of your party, travel without the correct passport or visas. Passports should be valid for 6 months after your scheduled return.
    Insurance
    It is your responsibility to ensure that you have adequate travel insurance for your travel. Please consult your travel agent for available insurance options or ask us for detail. IOI Holidays will not be liable if anyone should fail to take adequate insurance cover.
    Responsibility
  1. IOI Holidays act as agents only for suppliers and airlines and accepts no liability for any delays, damage, loss, injury, accident, or any other irregularity. IOI Holidays will make every effort to ensure that all the arrangements and services are conducted in an efficient and effective way possible. As we do not have direct control over the services provided by suppliers, we do not accept liability for errors and omissions of such suppliers.
  2. Any charges made to your credit card whilst on your travel are your responsibility. IOI Holidays will not be responsible, nor accept responsibility for having these charges reversed or corrected upon return to South Africa.
  3. IOI Holidays reserves the right to cancel or change any Holiday or service prior to departure without any notice, in which event IOI Holidays will offer alternative arrangements or will refund the tour price paid.
    Airline /Flight reconfirmation/Taxes
  1. It is your responsibility to ensure that you reconfirm your flights at least 72 hours prior to departure.
  2. IOI Holidays do not accept any liability for any delay, or for any schedule alterations. Flight timings are provided by airlines and there is no guarantee that flights will depart at the times stated on any itinerary or tickets which you receive. Air carriage is subjected to terms and conditions of the carrier printed on the tickets.
  3. IOI Holidays does not accept any liability for any delay and /or loss as a result of your failure to reconfirm any flight and/or connecting flight.
  4. You will be advised of all taxes applicable to your travel package, which you must pay before departure.
    Documents
  1. All documents are only prepared on receipt of full payment of the package price and a sign booking form. Documents will be ready 24 hours after payment has been received.
  2. On receipt of your documents, it is important that you verify all details. Should there be any errors on your travel documents, or any further queries, you should contact your travel agent or IOI Holidays immediately. IOI holidays will not be liable for any delay or loss occasioned as a result of any errors on any travel documents once you are in receipt thereof.
    Hotels & renovations
  1. Please note that hotels undergo renovations from time to time and take all possible steps to limit disruption to their guests. We will not entertain complaints or requests for refunds if a hotel is carrying out renovations whilst a guest is resident. If we have been made aware of such renovation work, we shall inform you, but it is important to remember that these are subject to change and we are not always notified.
  2. We are agents for the suppliers of the component parts of the holiday we organise, and as such, bookings for their services will form a direct contract between you and the relevant supplier, and will be subject to that supplier's standard terms and conditions.
    Special request
    Special requests that you may have at the time of booking will be passed on to the relevant supplier. The acceptance of such requests is at the discretion of the suppliers and in no circumstances are such special requests guaranteed by IOI Holidays.
    Not included in price
    Prices quoted does not include the costs of obtaining passports, visas, telephone calls, beverages, entertainment, laundry services or any other item of a personal nature unless specified in the itinerary.